At GRAINFARM, we are committed to delivering fresh, high-quality food products. Due to the nature of edible and consumable items, returns are accepted only under specific conditions mentioned below.

Eligibility for Returns

Returns or replacements are applicable only if:

• The product received is damaged, defective, or leaked.

• Incorrect product was delivered.

• Product packaging is tampered at the time of delivery.

Customers must notify us within 48 hours of delivery with clear photos or videos as proof.

Non-Returnable Items

For safety and hygiene reasons, we do not accept returns for:

• Opened or used food products

• Change of mind after delivery

• Improper storage after delivery

Refund Process

Once the request is approved:

• Replacement will be shipped, or

• Refund will be processed to the original payment method.

Refunds are usually processed within 5–7 working days.

Contact for Returns

Email: customercare@grainfarm.in