Frequently Asked Questions

Bilona Ghee is made using the ancient Vedic hand-churning method. Curd is set from A2 desi cow milk, hand-churned slowly with a wooden churner into makkhan (butter), then simmered on a low flame to extract pure golden ghee. Unlike commercial ghee made from cream, Bilona Ghee retains all natural vitamins (A, D, E, K), CLA for immunity, and butyric acid for gut health. The aroma, colour, and nutritional profile are far superior.

Yes. All our products are free from preservatives, artificial colours, and harmful additives. Our Bilona Ghee, Honey, and Millets are especially popular with families with young children and elderly members. We recommend consulting your physician if anyone in the family has specific medical conditions or dietary restrictions.

Not at all — this is actually a sign of purity! Pure ghee naturally solidifies in cooler temperatures (below 20°C) and turns from golden to creamy white. Adulterated ghee remains liquid because of the vegetable fats mixed in. Simply warm the jar slightly and your ghee will return to its golden liquid form.

Simply browse our categories, select your products, add them to your cart, and proceed to checkout. We accept all major payment methods including UPI, credit/debit cards, net banking, and Cash on Delivery (COD). Use code FARM10 for 10% off on your very first order.

You can modify or cancel your order within 12 hours of placing it by contacting us via WhatsApp at +91-6290823361. Once the order is dispatched, modifications or cancellations are not possible. If you have already received the product, please refer to our Return & Refund Policy.

Yes! We offer special pricing for bulk orders, corporate gifting, and monthly subscriptions for offices. Minimum quantity for bulk orders varies by product. Contact us on WhatsApp at +91-6290823361 or email us at bulk@grainfarm.in with your requirements and we will send you a custom quote within 24 hours.

We deliver across India in 2–5 business days depending on your location. Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Pune) typically receive orders in 2–3 days. Tier 2 and Tier 3 cities may take 4–5 business days. We will send you a tracking link via SMS and WhatsApp once your order is dispatched.

Yes! All orders above ₹499 qualify for free shipping across India. For orders below ₹499, a flat shipping fee of ₹49 is charged. We use trusted courier partners including Shiprocket, Delhivery, and BlueDart to ensure safe and timely delivery.

Currently we deliver to all major cities and pin codes within India. International shipping is in our roadmap — follow us on Instagram @grainfarm for updates. If you have urgent international shipping requirements, contact us directly and we will try our best to accommodate.

We offer a 7-day easy return policy from the date of delivery. If you are unsatisfied with any product for any reason — quality issue, wrong item, damaged packaging — contact us via WhatsApp with a photo of the product and we will arrange a replacement or full refund within 3–5 business days. Please see our full Return & Refund Policy page for details.

We accept all major payment methods: UPI (GPay, PhonePe, Paytm), Credit Cards (Visa, Mastercard, Amex), Debit Cards, Net Banking, RuPay, and Cash on Delivery (COD). All online payments are processed through a secure, encrypted payment gateway. We never store your card details.

Lab reports for all current batches are available on each product page under the "Lab Reports" tab. You can also WhatsApp us at +91-6290823361 mentioning the product name and batch number (printed on the packaging) and we will send you the report within 2 working hours.