Privacy Policy

📝 Information We Collect

To provide you with a seamless shopping experience and deliver our farm-fresh products to your doorstep, we collect the following basic information when you place an order or create an account:

• Personal Details: Your name, email address, and phone number.
• Shipping Details: Your complete delivery address and billing address.
• Device Information: Basic browser data and IP address to ensure our website functions correctly for you.

⚙️ How We Use Your Information

We only use your information to fulfill your orders and enhance your experience with Grainfarm. Specifically, we use it to:

• Process and dispatch your orders quickly.
• Send you important updates regarding your delivery via WhatsApp, SMS, or Email.
• Respond to your customer support queries or return requests.
• Send occasional offers or updates about new farm products (only if you have opted in).

🤝 Sharing of Your Data

We never sell or rent your personal data to third parties. Your information is only shared with trusted service providers who help us run our business:

• Logistics Partners: Couriers like Delhivery, Shiprocket, or BlueDart need your name, address, and phone number to deliver your order.
• Payment Gateways: Secure processors (like Razorpay, Stripe, or PhonePe) handle your payment securely. We do not store your credit card or UPI details on our servers.

🍪 Cookies

Like most websites, we use cookies to improve your browsing experience. Cookies help us remember what is in your shopping cart and understand how visitors interact with our store so we can make it better. You can choose to disable cookies through your browser settings at any time.

🔐 Data Security

We take the security of your data seriously. Our website uses secure SSL encryption to protect your personal and payment information during transmission. We continuously monitor our systems to ensure your data remains safe from unauthorized access.